Westcott Architectural Glazing

We had a leak from our VELFAC windows, so we got in touch with Composite Windows (Westcott) for a fix. The windows are over 12 years old, so not unexpected! It was a simple process and they attended site about 2 weeks from our first contact. Turns out the problem was not with the windows, but from the roof above. Jack was very Proffesional and really took his time looking at every possible other reason for the leak. To be fair he was right! What made the visit so impressive in my view was it would have been so easy to say “it’s not the window you need to call a roofer”. Jack did a repair job sealing up the possible problems on the roof and did a very nice job. Now that I know the job may not be a long term fix, but the very fact that he went out of his way to find a solution says a lot about him and the company. This was not a flying visit about 2 hours were spent finding and fixing the problem. Nice to find a company who cares and goes the extra mile. I may still have a leak at some points but at least they tried, that i fully respect and appreciate.

Luke and James came over this time on the last of our three planned installation visits to fit our final Rationel door and some requested extra restrictors. They checked all the rest of the VELFAC windows and Rationel sliders, adjusting a couple, and nothing was too much trouble. We have dealt with several folk at Westcott for our whole house install – and ranging from sales, through logistics, accounts to the Dovista rep on a couple of tech queries. Even with Jeremy Westcott directly to resolve something. Everyone is great – as are the products and the service. Couldn’t recommend more highly.

Adam was great – fixed our door in about 5 minutes!