Westcott Architectural Glazing

We had a leak from our VELFAC windows, so we got in touch with Composite Windows (Westcott) for a fix. The windows are over 12 years old, so not unexpected! It was a simple process and they attended site about 2 weeks from our first contact. Turns out the problem was not with the windows, but from the roof above. Jack was very Proffesional and really took his time looking at every possible other reason for the leak. To be fair he was right! What made the visit so impressive in my view was it would have been so easy to say “it’s not the window you need to call a roofer”. Jack did a repair job sealing up the possible problems on the roof and did a very nice job. Now that I know the job may not be a long term fix, but the very fact that he went out of his way to find a solution says a lot about him and the company. This was not a flying visit about 2 hours were spent finding and fixing the problem. Nice to find a company who cares and goes the extra mile. I may still have a leak at some points but at least they tried, that i fully respect and appreciate.

I’ve been working with Westcott on 2 projects of mine and I keep coming back! The team is very attentive and professional and Josie does an outstanding job in coordinating the whole thing. I’d be in trouble without her and Gavin. Very lucky I found them!

The whole team were professional and polite. The window installation was done correctly in the time frame and price given. They knew exactly what they were doing. You can’t ask more than that.